Privacy Policy

A legal disclaimer

Last updated: 21 September 2026

Friends & Babies Play Café respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website, make a booking, contact us or visit our café.

1. Information We Collect

We may collect information such as:

Your name, email address and telephone number.
Booking details and reservation information.
Information you choose to provide when contacting us.
Payment information, where applicable.
Technical information such as your IP address, device and browser information, and how you use our website.

If you make an online payment, your payment information is processed securely by our payment provider. We do not directly store your full card details.

2. How We Use Your Information

We may use your personal information to:

Process and manage play sessions, party bookings and reservations.
Contact you about your booking or enquiry.
Provide customer service.
Process payments.
Operate and improve our website and services.
Meet our legal and regulatory obligations.

Where you have given us permission, we may also contact you about Friends & Babies news, events, offers and promotions. You can unsubscribe from marketing communications at any time.

3. Children's Information

Friends & Babies Play Café is designed for young children and their grown-ups. Our website and booking system are intended for use by parents, guardians and other adults.

We ask customers not to provide unnecessary personal information about children when making a booking or contacting us.

4. Photographs and Social Media

We may occasionally take photographs or videos at Friends & Babies for our website or social media.

5. Cookies

Our website may use cookies and similar technologies to:

Make the website work correctly.
Understand how visitors use our website.
Improve your browsing experience.

6. Wix and Other Service Providers

Our website is hosted and operated using Wix. We may also use trusted third-party providers to help us provide services such as online bookings, payments, website hosting and communications.

These providers may process personal information on our behalf where necessary to provide their services.

7. Sharing Your Information

We do not sell your personal information.

We may share personal information where necessary to:

Operate our business and provide services you have requested.
Work with our trusted service providers.
Comply with legal obligations.
Protect our legitimate rights.

8. How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including where we need to retain information for legal, accounting or regulatory reasons.

9. Your Rights

Under UK data protection law, you may have rights relating to your personal information, including the right to:

Request access to your personal information.
Ask us to correct inaccurate information.
Request deletion in certain circumstances.
Restrict or object to certain processing.
Withdraw consent where we rely on consent.

If you would like to exercise any of these rights, please contact us.

10. Security

We take reasonable steps to keep personal information secure and protect it against loss, misuse, unauthorised access or disclosure.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

**Friends & Babies **

Email: info@friendsandbabiesplaycafe.co.uk

Telephone: 07791191404